We support the most popular booking systems in the Czech Republic:
customer retention solutions
we help businesses keep their customers coming back regularly
Retenzio increases customer retention using targeted SMS communication that actually works. While emails open for only 20-33 % of people, SMS messages have an open rate of up to 98 %. Additionally, 90 % of messages are read within 3 minutes and the average response comes in just 90 seconds.
Irregular customer visits mean significant losses for businesses - not only financially, but also in terms of staff utilization and service planning. It's often not about lack of interest, but simply about forgetting or postponing.
Retenzio automatically recognizes the ideal moment for the next visit and sends the customer a timely SMS reminder. This increases the chance that the client will book an appointment on time - without having to be called or urged by someone.
Acquiring a new customer takes time, effort, and often money. If they never come back after their first visit, the business loses their entire potential lifetime value - and the chance to build a long-term relationship with them.
Retenzio helps you not let these customers leave permanently. Through thoughtful SMS communication, we establish contact at the right moment and gently motivate them to visit again. This increases the likelihood of their return and naturally strengthens loyalty to your brand.
it's easier than you think
we'll automate your client management
Retenzio makes sure your clients come back happily and on time. It connects to your booking system and sends out SMS at just the right moment, so you no longer have to call manually or deal with empty slots. Just a few minutes to set up, and you'll immediately see how much easier client management can be.
Easy Connection
No lengthy setup or complicated coding. Simply integrate Retenzio with your booking system, and you're all set.
Smart Scenarios
Retenzio knows the best moment to send a reminder and automatically dispatches a personalized message. Meanwhile, you can focus on your business and enjoy a full schedule.
Loyal Customers
Regular reminders lead to happier clients who come back more often. And the best part? Retenzio costs roughly the same as one average service. Once even one client returns, your investment pays for itself!
Easy Solution
streamlining customer communication
FAQ
Frequently Asked Questions
Retenzio creates tailored scenarios for your business that remind clients at the 'perfect moment' to schedule their next appointment. When that time comes, it automatically sends an SMS. You only set up these scenarios once, and the system handles everything else. However, if you want, you can adjust them anytime, add more steps, or customize them based on what you need. This way, you have complete control over when and how you communicate with your clients.
That's what our FREE plan is for, giving you a risk-free way to test most of our features. You also get 5 SMS messages included to see how Retenzio handles automated reminders and scenarios. During this trial period, you can explore our user-friendly interface, see how the system integrates with your booking platform, and get a feel for how it all works. Once you're convinced that Retenzio truly saves you time and boosts client returns, you can switch to a paid plan whenever you like.
Retenzio currently works smoothly with the Reenio and Reservio booking systems, requiring only a simple connection. If you use a different platform, feel free to email us and we'll figure out how to integrate it. We don't want you to change your established workflows — our goal is to enhance and streamline your existing practice with automated SMS.
Absolutely! In Retenzio, you can set up your own message texts to perfectly fit your needs. You can include the client's name, the name of the service, or even a link to online reservation. That way, you maintain a personal touch that clients appreciate, while also making it easier for them to book their next visit. Customizing your messages is fast and intuitive, so whether you run a salon, barbershop, or fitness studio, you can find a style that works for you.
Our plans are billed monthly, and you always know how many SMS messages are included. If you happen to use them all — for example, if you get a sudden influx of new clients or you're running a special promotion — you can simply purchase more at a reasonable price. That way, you'll never run out of 'ammo' and miss sending a reminder.
Yes! That's exactly why we offer our BUSINESS plan. It lets you easily assign different employees to specific scenarios, which is great if your company has multiple specialists or locations. Each employee can track their own bookings, while you maintain an overview of the entire company from one place. You'll also have a sufficient SMS allowance to cover a higher volume of ongoing reminders.